At Promo ULTD we strive to ensure that our customers are completely satisfied with their purchases.
You will be asked to pay the shipping upfront, and if the item is indeed defective, we will refund you the shipping.
Should you change your mind about purchasing an item, and it is in mint condition in its original packaging, you can return it and you will be refunded or sent a voucher for the value of the item
Please email us at firstname.lastname@example.org with any questions. (Please include a few pictures of the defective item if relevant)
Any Damaged / Defective / Incorrect Goods: We will ask you to pay the shipping upfront, and if the item is indeed defective, we will refund/return the item as refund you the shipping.
This policy does not apply to?
- Older than 14 days
- Opened, unsealed, used or missing any accessories or any free items which came with the original purchase.
Once your returned items have been received and inspected, we will notify via email you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a short period, this time varies depending on your card issuer’s policies.
Late or missing refunds (if applicable) :
- If you haven’t received a refund yet, double check your bank account again.
- Then contact your credit card or service provider, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
There are certain situations where only partial refunds are granted: (if applicable).
- Regular Items:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Sale Items: Items which are part of any sale/offer cannot be refunded unless they are defective, you will only be refunded the sale price of this item.