Our happiness team is always here to assist.
Common purchase queries answered
All our customers get to enjoy the same flat shipping rate of R120 for all shipping i.e.: 1 item or 10 items will still only cost R120 to ship.
We only ship to Major Centre’s : Johannesburg, Cape Town, East London, Port Elizabeth, George, Durban, Cape Town, Pretoria.
We ship items out as soon as we receive them from our suppliers, note this will not be the same day as your order. In general, you will receive your item within the chosen shipping time frame (6-10 Business days). If we anticipate a longer lead time you will be notified via email. If you have any questions about the lead time on a particular item, please contact us with your questions.
You should receive an email confirming your order shortly after you’ve placed your order. If you did not, please check your Spam folder and see if you can locate it Kindly mark “ Not as Spam” to receive the emails directly into your Inbox. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
- If the shipment arrived to your delivery address and there is no response from you, or no one is able to receive the delivery on your behalf then your shipment will be returned back to us. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
- After receiving the shipment, if you find any product is missing then you will have 2-3 days to inform us. In case, if you didn’t receive your order within 55 days from purchase date, please email us We might not accept the concern if received over and above this time frame.
You may return most new, unopened items within 14 days of delivery for a full refund (excluding shipping; return shipping to be paid by you).
PS: We do not ship outside South Africa
PPS: We cannot ship to PO Boxes, only street addresses